Before you buy
Buying, delivery
& returns.
The website confirms availability, the total price and tracked UK delivery charge before payment. The seller’s trading contact and returns details remain available on this website.
Item descriptions and preloved condition
Unless a listing clearly states that an item is new, all clothing is sold as preloved. Preloved items may show minor signs of normal previous wear and should not be expected to have the absolute perfection of a brand-new garment. Every item is carefully inspected before dispatch to check that its condition matches the listing, and any known significant fault, damage or distinctive wear will be described or photographed. The listing will state the size and condition, although colours can vary slightly between screens. Please request measurements or additional photographs before ordering if needed. This does not affect your statutory rights if an item is faulty or materially not as described.
Payment
Online orders are paid through an approved secure payment provider. Available cards, digital wallets, pay-later and bank methods are shown at checkout when eligible for the customer, device and order value. Payment must clear before an item is dispatched. The merchant name shown by a payment provider may be Hanks Trading; the relationship between the shop, its owner and that trading name is explained in our legal and trading-name notice.
Customer details, membership and privacy
When you start a website checkout, we collect the name, contact details and UK delivery address needed to process the order, confirm payment, provide updates and dispatch it by tracked delivery. Optional free members may choose to save these details for quicker future checkout and to keep orders together under their signed-in email. Members can change their saved details, and can ask for their optional profile to be removed subject to any records we must retain for accounting or legal purposes. Details are kept private, protected with reasonable security measures and are not sold. Card and bank details are handled by the secure payment provider and are never stored on this website.
Analytics and advertising cookies
Google and Meta measurement tools are used only when a visitor allows measurement. They help us understand which pages and products are useful, measure completed purchases and avoid wasting advertising money. Declining does not affect browsing, checkout or delivery. You can withdraw or change your choice at any time.
Optional new-stock alerts
Marketing permission is separate from the purchase and is not required to order. We will only use a customer’s mobile number or email for new-stock alerts and offers when they select the optional marketing box. Permission can be withdrawn at any time by replying STOP or asking us to remove the details. Contact information supplied only for an order will not automatically be added to a marketing list.
Delivery throughout the UK
Tracked UK delivery costs £5 when the clothing total is below £50 after any discount has been applied. Delivery is free when the discounted clothing total reaches £50. This means the 3-for-£40 Capri-jeans deal has £5 delivery, while the 6-for-£60 Capri-jeans deal qualifies for free delivery. If an order is unusually heavy, oversized or requires more than one parcel, we will contact you before dispatch with the additional postage cost. You may pay the difference or cancel the order for a full refund if you do not wish to continue. Posted orders use a tracked service and are sent to the delivery address supplied with the order.
Capri-jeans bundle terms
Products marked “Capri deal” qualify. Choose any 3 qualifying Capri jeans for £40 or any 6 for £60; larger baskets are grouped into the best available six- and three-item bundles, with unmatched items charged at their normal prices. The checkout never raises a lower normal item total. If another promotion is available, the single offer giving the largest saving is applied automatically; discounts do not stack.
Returning-customer reward
After four completed orders, a customer receives £5 off their fifth completed order when it contains at least £20 of clothing before postage. SumUp receipts may be requested to verify earlier purchases. The reward applies once per five-order cycle, does not reduce postage, cannot be exchanged for cash and cannot be combined with another money-off reward. Cancelled or refunded orders do not count.
Changing your mind
For eligible distance orders, we extend the change-of-mind period: tell us clearly within 30 days after receiving the goods if you wish to cancel. Once you tell us, return the goods promptly and no later than 14 days afterwards. Unless agreed otherwise, the buyer pays the return postage for a change-of-mind return. The goods should be returned in the same condition, allowing only the handling reasonably needed to inspect them.
Faulty or misdescribed goods
Your statutory rights are not affected. Contact us promptly if an item is faulty, damaged in transit or materially different from its description. Do not return an item until the return method has been agreed.
Refunds
Eligible refunds are processed to the original payment method. For a cancellation after dispatch, the refund is normally made within 14 days of receiving the returned goods or acceptable evidence that they were sent back, whichever is earlier.
This page provides general buying information and does not replace your statutory consumer rights. Read the legal and trading-name notice.
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